Faqs
Orders:
1. How can I track my order?
Once your order has shipped, we will send you a confirmation email with tracking information. You can use this information to track your package on our website or the carrier's website.
2. Can I cancel or modify my order after it's been placed?
We aim to process orders promptly. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
3. How do I know if my order was successfully placed?
After successfully placing your order, you will receive an order confirmation email with the details of your purchase. If you do not receive this email, please check your spam or junk folder. Additionally, you can log into your account on our website to view your order history and verify the status of your order.
4. Can I track my order even if I don't have an account?
Yes, you can track your order even if you don't have an account. Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your package on our website or the carrier's website without needing to log in to an account.
Shipping & Returns:
1. What is your return policy?
We accept returns of unused and unworn items within a specified timeframe. Please refer to our Refund and Returns Policy for more details.
2. How long does shipping take?
Shipping times vary depending on the destination and shipping method chosen during checkout. Estimated delivery times will be provided before you complete your purchase.
3. Do you ship internationally?
Yes, we offer international shipping to select countries. During checkout, you can view the available international shipping options.
4. Do you offer expedited shipping options?
Yes, we offer expedited shipping options for customers who require faster delivery. During the checkout process, you can select the express shipping method or 1-2 day shipping depending on what best suits your needs. Please note that expedited shipping may be subject to additional fees.
5. What should I do if my package is lost or damaged during shipping?
In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and find a resolution. Please note that it is important to retain any packaging materials and document the damage with photographs to assist with the claims process.
Payment:
1. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and ApplePay/GooglePay. During the checkout process, you can select your preferred payment method.
2. Is my payment information secure?
Yes, we prioritize the security of your payment information. We use industry-standard encryption and security measures to protect your sensitive data during the payment process. We do not store or have access to your full payment details, as they are securely processed by our trusted payment service providers.
